The benefits of training
Research by the Learning and Skills Council has shown that staff training has a major role in improving company performance with 90% of employees and 92% of employers agreeing that it makes a difference.
Two thirds of employees say that they work harder as a result of learning new skills.
There are 3 main areas of benefit
A) Operational
• Increased self confidence in the individual’s own view of their ability to do the job
• Job specific skills training leads to reduced error (and in our industry, offending,) rates and more productive staff
• Improved customer service and relations
• Increased job satisfaction and motivation
• Reduced staff turnover
• Development of talented individuals leading to stronger management potential
• Differentiator between contractors
• Improved management productivity. Managers are not wasting time “clearing up” after poorly trained individuals.
B) Financial
• Reduced fuel consumption
• Reduced maintenance costs
• Reduced damage costs
• Managed insurance costs
• Reduced error rates
• Improved customer retention
• Reduced recruitment and induction costs
• Reduction in reliance upon Agency staff to cover vacancies
• Improved productivity
• Reduced avoidable costs in areas such as delays, mix ups and stock damage
C) Marketing opportunities
• Blue Chip customers like to take vicarious pride in the standards achieved by their suppliers
• Improved performance and safety records give opportunities to raise the company profile in a positive way
• Many 3PLs claim to take staff development seriously, but closer inspection frequently finds this is not the case. Genuine employers will withstand the closest scrutiny with confidence
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