Toilet Denial for Drivers at Warehouses / RDC / Collection / Delivery points.

The RHA has been notified of drivers being denied the use of toilet facilities, when delivering and collecting goods. The Health and Safety Executive are very clear about this issue.

It is a basic human right to be able to use the toilet and have hand washing facilities and there is a duty on site operators to provide facilities.

The RHA will take immediate action where site operators are not providing facilities. To do this we need the following information;

  • Day
  • Date
  • Time
  • Place – location name, address & postcode. A photo of the site entrance with Company name.
  • A photo of the signage, if any. Or the name and role of the person refusing.
  • If possible, the name & phone number of a senior manager at the site.

Email these details to and we will speak to the site senior management and if necessary collate and report instances to the Health and Safety Executive for enforcement, or prosecution.


The following is an extract from, Workplace health, safety and welfare. Workplace (Health, Safety and Welfare) Regulations 1992. Approved Code of Practice and guidance.

HSE has been aware for some time of concerns around access to welfare facilities for visiting delivery drivers. We have reviewed our approach including guidance to duty holders and re-examined the Workplace (Health, Safety and Welfare) Regulations 1992, in particular Regulations 20 and 21. We will begin to update our guidance to say that drivers must have access to welfare facilities in the premises they visit as part of their work. As this is likely to take some time, key stakeholders are being informed now.

The welfare of all workers is a priority and we have consistently said that drivers should have this sort of access. We also recognise that the majority of duty holders do already provide reasonable access to toilets.

Here is a poster you can use: (click on the thumbnail to view the pdf)

drivers poster.png