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People Skills for Transport Managers
According to the Office of the Traffic Commissioner (OTC), it really does! – Bus reliability and punctuality is becoming a hot topic with the OTC and the DVSA after a number of passenger, passenger forum and local authority complaints which have led some large operators straight to a Public Inquiry.
In an industry where the COVID-19 pandemic after-shock is still being felt on patronage levels and road user trends, operators may also now find themselves in Public Inquiry facing:
hefty penalties and fines; loss of repute; being prevented from running registered services, for not delivering their services in accordance with timetabling requirements.
What the OTC and the DVSA expect.
The penalties for non- compliance.